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A customer simply changes their mind after ordering.
Delays caused by third-party delivery services outside our control.
Food that was consumed beyond a reasonable portion before reporting an issue.
Complaints made more than 24 hours after the order was received.
If you still wish to request a refund, please contact us at contact@beijosnacks.com or beijosnacks@gmail.com within 24 hours of receiving your order. Provide the following details:
Your name and contact information
Order number or receipt
A brief explanation of the issue
Photos (if applicable)
Once your request is received and reviewed, we will notify you of the approval or rejection of your refund. If approved, refunds will be processed back to your original method of payment within 3–5 business days.
We reserve the right to update this policy at any time without prior notice. The latest version will always be available on our website or at our location.